Becoming an assertive communicator

Date: 26th June 2018
Time: 08:45 till 16:00
Venue: 21 Business Centre, Naxxar
Type of course: Interactive
Room set up: Board room style/Limited places available

In our interactions with other people, whether at home or at work, with employers, customers or colleagues, we often feel pressured into accepting situations, or taking on tasks that we should not accept. Lack of assertiveness can lead to abuse of our good nature, lowering our self-esteem, and leaving us feeling resentful.

On the other hand, communicating assertively can help us to express ourselves in a clear, direct and appropriate way, without undermining our own or others’ rights.

This practical course will help you understand and handle the different ways in which people communicate. You will learn to use assertiveness as a powerful tool to build confidence in your ability to handle others and feel better about yourself.

Price: €125 + VAT


Course Objectives:
By the end of the workshop, participants will:

• recognise different types of behaviour
• know what to observe in particular behaviours
• understand the concept of assertiveness
• learn practical skills in order to behave assertively
• develop strategies for improving personal effectiveness


Course content

What is assertiveness?
4 Types of Behaviour
Assertive behaviour
Active Listening
Case studies

Assertiveness tools
The core phrase
Avoiding hooks
Having a fall-back position
Setting your own agenda
Contacting your strength